" AsomeThing "
is a toy for intuitive, creative learning. You have to use your hand to build it, your head to understand it and your eyes to evaluate it.
We believe that the tactile stimuli during assembly provide inspiration

FAQ

Check out the questions people often ask AsomeIT.

The memory problem is causing a malfunction in AsomeBoard.

Temporary memory errors may occur if power is low during memory operations.
In the case like this, turn off the power completely and reconnect the power.
If you are experiencing a complete memory outage, you can resolve the problem by first, turning off the board and formatting, and updating the board with the power back on.

The message says "the drive cannot be installed because it has been classified as other devices."

The term "Classified as other devices" in the device manager means that the driver settings are incomplete. Execute in the following order:

1) Right-click on the mouse and remove the drive.
12) Reinstall the driver while AsomeBoard is not connected to your PC.
(Reinstalling the driver does not have much meaning but it is to prepare for possible file damage during the installation process.)
3) Remove all components connected to AsomeBoard.
4) Connect AsomeBoard to PC.
Open the device manager to check if the board is registered to a port other than the other device. If an error occurs, connect to another USB port and recheck.

The AsomeBoard does not have red light.

AsomeBoard will automatically light up with two red LEDs when the power is connected in two ways:

1. When connecting AsomeBoard to PC with the power turned on via a USB cable.
If the red LED does not light up, AsomeBoard is out of order or the USB cable or USB port is a defect.
If it still does not light up despite the USB cable or the USB port of a connected PC have been relocated, replace AsomeBoard with a new one.

2. If connect with the battery while the PC cables are disconnected.
If the red LED does not light up, either the battery is discharged or the battery pack is connected incorrectly.
If it still does not turn on despite replacing the battery, disconnect the battery pack and reconnect.

There is no response despite I clicked the [Connect] button.

Originally, clicking the [Connect] button should display the current status message in the status window of AsomeCode.


Status window message of normal AsomeCode connection status

If there is no response despite clicking the [Connect] button, click the [Pause] button at the top of the AsomeCode screen.
If [Auto Execute program] is active, nothing may be shown on the result screen even if the [Connect] button is clicked.
In this case, click the [Pause] button once to pause the currently running autorun program so that it can be connected to AsomeCode.

Proper connection cannot be achieved despite clicking the [Connect] button and [Pause] button in order.

It is likely that AsomeBoard and PC are not connected properly. Follow the sequence below to make sure AsomeBoard is connected to PC.

1. Ensure that the two red lights on AsomeBoard come ON while PC and AsomeBoard are connected by a USB cable.
If there is no light, it is likely that AsomeBoard is defective. Please replace with a new one.

2. The red LED on the AsomeBoard will light up, but if not connected to AsomeCode, it is likely that there are problems with the PC and USB port.
Connect AsomeBoard to another USB port on the computer and re-click the [Connect] button.
※ In rare cases, the USB cable may be defective or poorly connected. Please use the USB cable that came with the purchased kit.

3. If neither of the above is the cause, it is likely that the driver required to use AsomeBoard may not be installed.
In this case, click the [Driver Installation Check] button to check whether the driver is installed properly.
If not installed, click the [Connect] button after installing the driver using the screen that runs automatically.

AsomeBot(AsomeCar) pauses frequently during wireless operation.

If the device frequently stops when you control AsomeBot or AsomeCar with your smartphone, the problem is likely to be one of the following two reasons:

1. Battery is discharged
Motors used in AsomeBot and AsomeCar use electricity heavily. Therefore, if the battery is connected for a long time, the moving motion may lose its power or stop.
If so, the battery needs to be replaced with a new one.

2. Poor WiFi connection
The second reason that AsomeBot and AsomeCar do not work is when the WiFi connection is poor. Please refer to the following questions:

WiFi is disconnected frequently.

There are two reasons why WiFi is frequently disconnected while remote controlling using the smartphone.

1.Electric wave interference
If there are many devices that use strong radio waves around, the radio waves may interfere with each other and WiFi connection may become unstable.
If too many people are using AsomeBot or AsomeCar at the same time, divide into a group of 10 people and practice controlling.

2. Battery power is low
WiFi also uses electricity, so if the battery is weak, the power of the Wi-Fi radio will also be weakened.
If it has been a while since the battery was replaced, replace the battery to a new one.

The AsomeCode screen is turning black.

If your computer specification is low or the graphics card has low memory capacity, the AsomeCode screen can also turn black.
In this case, the original screen will be displayed again by right-clicking on the blackened screen and then clicking on the [Renew] menu.
There are other problems that may arise; therefore, your computer must use recommend or higher capacity computer for AsomeCode.

1. CPU: Intel i3 or more
2. RAM: 4GB or more

The parts are connected with jumper wires, but it does not work.

If parts are connected with jumper wires and created the program code and it still does not work, check the following two methods in order.

1. Incorrect program code
The program code will not execute properly if space or a letter is entered incorrectly. Please check the program code for any problems.

2. There is a problem with the jumper wire.
If there is no problem with the program code, it is likely that the jumper wire connection is incorrect.
Check that the jumper wire is connected to the part deeply and if it still does not work even though the connection is good, replace the jumper wire with another one and try again.

Can I remove autorun program?

The autorun program runs automatically when power is connected to the AsomeBoard.
Therefore, when the power is turned ON, you can use AsomeBot or AsomeCar to run automatically, or you can execute programs that can be controlled by your smartphone.
The problem is that if this autorun program is installed, even if you connect to AsomeCode, autorun program will be executed first, which is inconvenient to insert the newly created program.

In this case, while AsomeBoard is connected to AsomeCode, the autorun program currently installed can be deleted
by clicking the [Auto Execute program Delete] button at the top of the AsomeCode screen.

Even if I click the [Update] button, there is no update.

Since various programs may have been updated since AsomeBoard is released, it may not be possible to execute the program while using AsomeCode.
In this case, the AsomeBoard program can be updated by connecting AsomeBoard to AsomeCode and clicking the [Format] and [Update] buttons in order.
If you are experiencing a complete memory outage, you can resolve the problem by first, turning off the board and formatting, and updating the board with the power back on.

If [Update] does not execute, it is likely that the program structure of AsomeBoard is damaged.
In this case, the program can be [Update] after resetting and initializing using the program.

1. Download the program at the following URL
2. Exit AsomeCode and unzip the downloaded zip file.
3. Execute the unzipped program and click the [Start] button
4. Wait for the progress to reach 100%
5. Execute AsomeCode again and [Update].

The memory problem is causing a malfunction in AsomeBoard.

Temporary memory errors may occur if power is low during memory operations.
In the case like this, turn off the power completely and reconnect the power.

If you are experiencing a complete memory outage,
you can resolve the problem by first, turning off the board and formatting, and updating the board with the power back on.

Cannot connect to AsomeCode for smartphone

AsomeCode used in smartphone or tablet PC can be connected automatically to AsomeBoard and connect with AsomeCode of PC automatically.
If AsomeCode and AsomeBoard are not connected in this state, check the OTG function settings of the device (smartphone or tablet PC) you are using.
For certain smartphones, there is an option to turn on the [OTG Function] in the setup menu. Find this and enable the OTG function can be used.

Can I buy the teaching tools separately?

ATo buy the teaching tools individually, click the [Shopping Mall] in the upper menu at the AsomeIT homepage.

Where can I check the lecture plan and curriculum?

1. At the top of the AsomeIT homepage, click [Education]] - [Training resources].
2. You can download the materials you want from the training material page.

Where can I download AsomeCode?

AsomeCode can be downloaded from the main screen of AsomeIT homepage or [AsomeIT Training] - [Training Materials].

Where can I ask when I have questions?

1. On the main page of AsomeCode, click the [help] button in the top right corner.
2. Click on the Q&A bulletin board and post your question. The answer will be provided within 24 hours.

AsomeBot cannot walk or dance properly due to the legs being out of shape.

1. If you perform multiple actions consecutively in a non-standard posture, such as not in Stand at Attention,
the legs may be twisted and tripped over or the next action may not be performed.

Moving the legs by force (by hands) can cause the motor to malfunction; thus, run the stand at attention command.

2. Despite AsomeBot is released by adjusting the center of the motor, the setting (center) may be distracted.
In this case, adjust the angle by using the exercise course of Session 10 unit learning.

What is the difference between the finished type and DIY type?

The finished type is already assembled and sold with all parts and requires no assembly.
The DIY type is provided with separate parts and housings where users can learn coding while assembling.
Users who can assemble can understand each part by learning coding while assembling.
Detailed assembly methods can be checked by session of AsomeCode.

☞Assembly precaution
1. When connecting AsomeBoard to other parts, be sure to check the D, V, and G pins before connecting.
If connected incorrectly, the board will heat up and cause problems with the part or board circuit.
Follow-up service will not be provided if problems are caused by user negligence. Therefore, understand the assembly process.


2. The battery pack uses 4 AA batteries. Check the battery + and – before installing.
Incorrect insertion may cause the battery fluid to run down or cause a defect.

What is the battery life of AsomeBot and AsomeCar?

1. AA battery life is between 1 hour to 2 hours when AsomeBot is used continuously.
There is a difference depending on the surrounding environment and how to use, but cannot check the remain.

2. AA battery life is between 40 minutes to 1 hour to 40 hours when AsomeCar is used continuously.
There is a difference depending on the surrounding environment and how to use, but cannot check the remain.

There are missing parts and defects in new products. What should I do?

If there is anything missing in the product you purchased,
please check the parts list of the manual and post your feedback in [Community] - [1: 1 Inquiry] and we will ship the part to ASAP.

Is it possible to exchange or return?

Exchange or return may not be possible if customers simply changed their mind or if shows signs of using a normal product.
If the same problem occurs more than three times within 30 days from the date of shipment, a free replacement will be provided.

Where do I place bulk orders?

If you are purchasing more than 20 units, please contact the person in charge or contact the local sales office.

I lost parts. Can I buy them?

You may purchase them as long as we have stock in our company. Please contact the person in charge. Screws will be shipped free of charge.

What are the AS standards?

Criteria
judgment
repairable
non-repairable
Shipping
cost
Product
exchange
Shipping cost Product
exchange
Within warranty period Product defect Free repair Cost borne
by the company
Product exchange Cost borne
by the company
Consumer
negligence
Paid repair Cost borne
by the customer
Return Cost borne
by the customer
Quality guarantee period
expiration
Product defect Paid repair Cost borne
by the customer
Return Cost borne
by the customer
Consumer
negligence
Paid repair Cost borne
by the customer
Return Cost borne
by the customer

The device does not connect to 5G.

AsomeBoard supports 2G only. Therefore, connection to 5G router is not available.
Most 5G routers also support 2G; therefore, you can connect to 2G channel of a router.